Musicians typically ebook two seats on flights so their devices could be strapped in beside them, moderately than positioned in maintain baggage “for a lot of causes”, he defined.
However Mr Kanneh-Mason mentioned he and fellow musicians typically run into issues with their bookings, and known as for British Airways to develop “some type of protocol that we are able to discuss with once we hit these issues”.
Writing on X, previously referred to as Twitter, the 24-year-old mentioned: “So British Airways (and there are different airways who do that too), lets sit down and attempt to work one thing out, please?”
The 2016 BBC Younger Musician of the Yr, who additionally performed at Prince Harry and Meghan’s marriage ceremony, had carried out alongside the Hungarian Nationwide Philharmonic Orchestra in Bucharest and was booked in to fly to London Heathrow on the morning of September 20.
“I arrived early on the airport with my cello, with my two confirmed tickets, one for me and one for the cello,” he defined on X.
“I used to be not allowed to board with my cello and but the blame was positioned firmly on me. No resolution was provided, no compensation, simply that it was my fault as a result of I had allegedly ‘modified the reserving’.”
Mr Kanneh-Mason, from Nottingham, claimed that he had not modified or modified his reserving in any means.
He mentioned: “Sadly, this can be a widespread drawback for me and my fellow skilled musicians who journey with devices that, for a lot of causes, can not go within the maintain. Why are there these inconsistencies?”
Later the cellist added that he booked a brand new flight house that he mentioned value “3 times as a lot” as the unique tickets.
A spokesperson for British Airways mentioned that Mr Kanneh-Mason’s expertise was as a result of “an error”.
“We’ve apologised to our buyer for this error and are taking steps to assist guarantee it doesn’t occur once more,” the spokesperson mentioned in a press release.
“We’re additionally in direct contact with the shopper to resolve the matter.”
One other British cellist Man Johnston mentioned he had a “comparable expertise” when he travelled to Austria.
“It’s maddening!” he wrote on X. “I needed to pay double the unique ticket value from what I bear in mind.”
A French horn participant, Lisa Ridgway, additionally mentioned she had points checking in to a British Airways flight to Dublin final 12 months.
“My French horn had its personal seat. As a result of it didn’t have a passport related to it, that they had points checking me in. Took 2 workers with over 20 years expertise every, plus a cellphone name,” she wrote on X.